As the owner of Powerful Guides I strive to provide
top notch customer service. To keep customer service costs down
I handle most situations by email. Occasionally I handle situations
by phone or Instant Messenger like MSN and Yahoo.
If you have a situation that requires customer service
please send me an email by clicking
here and describe the situation with as much detail as possible.
The more info you can give the better I will be able to respond
correctly the first time. You may also want to include your phone
number in the email so I can call you if needed.
I always respond to email within a reasonable time,
usually within 24 hours. However if you send an email during the
weekend or late evening hours it may be the next business day before
you get a response. Please be patient and give me a chance to respond
- I really will.
Just remember...like most of you I work a full-time
job. Powerfulguides.com is not the way I make my living. I am a
telecommunications technician for a major Electric company. I usually
deal with all customer service issues between the time I get home
from work and before I go to bed. Sometimes I check email before
going to work in the monring at 6AM EST.
As a general rule you can expect a response within
24 hours of sending an email unless it is sent on a Friday night
or Saturday. It may take until the following Monday to get a response.
If you have not heard from me by then please resend your email and
include a phone number. Sometimes email settings
will prevent some individuals from receiving email from me, and
they do not know it. A phone number will allow me to make a call
to you in these situations. If you do not provide a number then
I have no way of getting a hold of you, and you think I am not responding.
(Even though I really am- Believe me it happens all the
HELP FOR EXISTING CUSTOMERS
Sometimes customers have problems with downloads or
opening the book after it is downloaded. Before sending me an email
please take a look at my FAQ page located at www.powerfulguides.com/faq.php.
It has step by step instructions.
For Powerful PS2 Repair Guide customers please see
for specific help.
If you have maxed out your tries on the download link
please send me an email and request another link. I will gladly
send you one. Just make sure that you include the name and paypal
email address used to make the purchase. I will resend the link
to the paypal email address. You may want to take a look at our
download tutorial at www.powerfulguides.com/ps2/dltutorial.php
before using the link again. The goal of using the link is to save
the book to your PC. Once that is done then you no longer need the
Remember that I am here to help. I am not trying to
take your money and run. It is amazing how many people get upset
and think that because something went wrong or they have a problem
then they have somehow been ripped off.
I understand that not everyone is a computer whiz
and that you may need help downloading or opening the book. That's
why I have created the FAQ page and the Download Tutorial page.
I want to help you. I am always here for you and will go out of
my way to make sure that you get the product that you paid for.
Don't panic when things go wrong or your link expires
or you max out your download attempts or many other problems that
may come up. I will help you and make sure that you end up with
a satisfactory solution to your problem. The only thing you need
to do is Let me know about it.
I can't help you if I don't know what the problem is. Please take
the time to describe the problem in detail. It will make things
so much quicker and easier for both of us.